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299 Steps to Website Heaven Tip #298 – The personal touch
If you have someone in front of a PC all the time, then live customer service is a great thing to add to your site. This allows you to see people on your website in real time, and chat to them and answer their questions. I have a number of clients using this and it really has increased conversion rates. See http://www.liveperson.com for more details and a free trial. |
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